Get in Touch With Us
This page tells you how to reach the editorial team at Top Sweepstakes Casinos, what we can realistically help with, and what sits outside our remit. We are an independent comparison site covering sweepstakes and social casinos available to US players — we do not operate any of the platforms we write about, so we cannot access your account, release a redemption or adjust a coin balance.
Email Is the Fastest Route
Write to us at [email protected]. We read every message. A member of the team replies personally rather than sending an automated acknowledgement, and we aim to respond within two business days. Busy periods around major promotional seasons can stretch that a little.
To get a useful answer first time, include:
- The platform you are asking about, named exactly as it appears on its site.
- Your state of residence — availability, eligibility and age rules differ by state, and the answer often changes with it.
- The page on disarmnypd.org you were reading, if your question relates to something we published.
- Screenshots of any terms you want us to check, rather than a paraphrase.
Please do not send us ID documents, card numbers, passwords or account credentials. We never need them, and we will delete anything of that kind on sight.
How We Make Money, Stated Plainly
Some links on disarmnypd.org are commercial. If you sign up through one, we may earn a commission from the operator. That arrangement has no bearing on our editorial ratings or on where a brand sits in our rankings, and no operator can buy a position. We say this here because readers who contact us deserve to know the commercial footing before they ask us for a recommendation.
What We Can and Cannot Help With
| We can help | Contact the operator instead |
|---|---|
| Explaining how the sweepstakes model, Gold Coins and Sweeps Coins work | Account verification (KYC) status and document uploads |
| Pointing you to where an operator publishes its official rules, RTP information and excluded states | Pending or rejected prize redemptions |
| Corrections to anything we have published | Missing coin purchases, declined debit cards or ACH issues |
| General questions about redemption minimums, playthrough and coin expiration as a concept | Self-exclusion requests and deposit limit changes on your account |
| Signposting responsible play and problem gambling support | Bonus disputes tied to your specific account history |
Complaints about an operator should go to that operator's support channel first, in writing, so you have a record. If it goes unanswered, tell us — patterns of unresolved complaints affect how we rate a platform.
Reporting a Problem With a Rated Platform
Our ratings are editorial scores based on desk research: published official rules, terms and conditions, disclosed redemption thresholds, game libraries and provider line-ups. They are not customer review averages, and nobody on the team deposits, plays or redeems in order to produce them. Reader reports are one of the few signals we cannot get from a terms page, so they carry weight.
Below are the highest-rated platforms in our current list and the offers we have on file. Include the relevant one in your subject line if you are writing about a specific brand.
Spinblitz — rated 10.0
It leads our list on the breadth of its slot catalog and the clarity of its dual-currency setup, which matters when readers write in confused about which coin type they were playing with. The headline welcome offer is 100 Million Gold Coins with the BLITZ JACKPOT. Gold Coins are for standard play only and hold no redemption value; only Sweeps Coins can be put toward prize redemption, subject to the operator's own minimums, playthrough conditions and identity checks. The limitation worth flagging: a very large Gold Coin figure tells you nothing about how much promotional Sweeps currency you receive, and readers regularly mistake the two. Check the official rules before you judge the offer.
Lone Star — rated 9.9
Its welcome structure is unusually legible, quoting both currencies side by side: up to 500k GC and 105 Free SC. That transparency is why it sits second, and it is the brand we get the fewest "what did I actually get" emails about. Sweeps Coins from a welcome bundle typically carry playthrough requirements and an expiry window, so the headline number is not a redeemable balance. The drawback: state eligibility for offers like this changes without much notice, and the free SC portion may be reduced or unavailable depending on where you live.
Casino.Click — rated 9.6
Worth including for readers who want a lighter entry point rather than a headline number: 150 extra coins and 10 free spins. Free spins are tied to specific titles and to a specific coin type, and any winnings inherit that coin type's rules — spins credited in Gold Coins produce Gold Coins. The limitation is scale. Against the larger bundles in this list the starting package is modest, so it suits someone sampling the format more than a regular player chasing volume.
SplashCoins — rated 9.6
A percentage-based welcome offer of 200%, which behaves differently from a fixed bundle: it scales with what you buy, meaning the free-to-play route gets less from it. That is exactly the kind of structural detail we want reported if the published terms do not match what lands in your account. The obvious drawback is that a match-style promotion rewards purchasing, so read it alongside the operator's no-purchase entry route before deciding what it is worth to you.
How Money Moves on These Platforms
You do not have to spend anything to take part. Legitimate sweepstakes operators offer a free alternative method of entry — commonly a mailed request in the format set out in the official rules — plus daily login coins and periodic promotional drops. Buying a coin package is optional and buys Gold Coins for entertainment play; Sweeps Coins usually arrive attached to those purchases as a promotion rather than being sold outright.
- Paying in: debit card is the most widely accepted route for US players, with ACH bank transfer, online payment services and in some cases e-wallets or gift card options depending on the operator. Availability differs platform to platform.
- Getting paid out: prize redemption typically runs to a bank account via ACH, or in some cases a gift card equivalent. Expect a minimum redemption threshold, a per-day or per-period cap, and completed identity verification before the first payout clears.
- Timing: processing is usually split into an internal review and then bank settlement, so the total wait is longer than the banking step alone. We do not publish speed claims we cannot verify, and we treat "instant" marketing language with caution.
- Tax: prize redemptions may be taxable under federal and state rules. Keep your own records of what you redeem and consult official guidance or a tax professional if the amounts are meaningful.
If an operator's published fees, minimums or processing windows differ from what you experienced, that is a message we want.
The Games Our Coverage Spans
Questions reach us across the whole catalog, and the categories behave differently, so name the type when you write:
- Slots — the bulk of most libraries, ranging from low-volatility titles with frequent small returns to high-volatility games with long dry stretches. Where a studio publishes an RTP figure, we report it as published and do not present it as a tested result.
- Progressive jackpots — pooled prize pots that grow with play. Eligibility often depends on coin type and stake level.
- Table-style games — blackjack, roulette and poker variants in sweepstakes form.
- Live dealer rooms — streamed tables, where offered. Availability is narrower here than at licensed real-money sites.
- Mobile play — browser or app. Since much of this audience plays on a phone, we log complaints about geolocation checks failing on mobile networks.
Beyond the Casino Floor
Several operators in this space run more than one product line under the same account — social sportsbook-style prediction games, crash and instant-win titles, bingo and arcade sections, and loyalty or VIP programs that sit across everything. These often carry their own promotional rules: a tournament leaderboard or seasonal event may award Gold Coins where the main welcome offer awards Sweeps Coins, and playthrough can differ between them. If you are contacting us about a promotion, say which section of the site it ran in. Readers whose interest runs to overseas platforms instead may find our guide to casinos outside the GamStop scheme a better fit, though it is written for a UK audience and does not apply to US eligibility.
Eligibility, State Rules and What We Will Not Tell You
Sweepstakes casinos are governed largely at state level in the US rather than by a single national framework. Some states see most operators available; others have passed laws or taken enforcement action restricting them; and operators themselves exclude states based on their own legal assessment. This changes frequently. We will not tell you that a given platform is definitely legal for you to use — that is legal advice, and we do not give it. What we will do is point you to the operator's published eligible-state list and official rules so you can check before signing up.
Minimum age is 18 at many operators and 21 at others, either across the board or in particular states. Accounts are for adults only. Expect geolocation checks at signup and at redemption, and expect to complete identity verification — government photo ID, sometimes proof of address, with details matching your account — before a first prize redemption is released.
If You Need Support Rather Than Information
If your message is about your own play or someone else's, say so and we will reply with resources rather than recommendations. Most platforms offer self-exclusion, session reminders and purchase limits in account settings. Independent help is available from the National Council on Problem Gambling and from Gamblers Anonymous, and device-level gambling blocking software can restrict access across a phone or computer. You do not need to explain yourself to us to get that answer.
Corrections and Editorial Standards
Everything on this site is desk research, fact-checked as of Sep 24, 2026 by Kelsey Lawson and reviewed on an ongoing basis. Offers, thresholds and state availability move faster than any comparison site can, so if a figure we publish no longer matches the operator's own terms, tell us and we will correct it and note the change. Send the discrepancy, the date you saw it, and a link or screenshot if you have one. That is the single most useful message we receive.